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RETURNS & STORE CREDIT

- All Returns Are Issued As Store Credit - 

We're bummed that things didn't work out with your purchase! We want to make returns as easy as possible, so please see below for next-steps... 
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In-Store Returns:
All in-store returns must be made within 15 days of purchase, in new condition, with original tags & receipt. 

We reserve the right to refuse returns that do not match these conditions. 

Online Returns: 
All online returns must be pre-approved by Downerss & done within 10 days of receiving the package. Before shipping back your return, e-mail info@downerss.com to let us know which item(s) you want to return.  We will issue a return authorization number to be included in your return package. 
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We will not issue store-credit until we have received the return & approve the condition it was sent back in. 
We reserve the right to refuse returns that do not match these conditions. 
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**For clothing and all other items, shipping costs are non-refundable and return shipping fees are the responsibility of the customer. All return packages must be insured.**
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We do NOT accept returns for any apothecary, beauty, vintage, bodysuits, intimates, or sale items. Those item are all FINAL SALE.
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***STORE CREDIT EXPIRES AFTER 1 YEAR***